Email: office@welcometeam.co.uk
Phone: 01629 709660
Head Office: Unit 3 Molyneux Business Park, Darley Dale, DE4 2HJ


The Welcome Team

Housekeeping

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About Us

The Welcome Team has become a reputable and well-known housekeeping and laundry Service. We specialise in holiday cottage changeovers; our team is experienced in the ever changing demands of holiday accommodation, managing each changeover with the skill and experience our clients have come to expect.  We also provide  holiday cottage co-hosting - more information can be found at www.welcomeholiday.co.uk









We are pleased to announce that The Welcome Team limited has won the Best Rural Start Up Business category in the Midlands region of the 2021/22 Rural Business Awards!










 





The Welcome Team limited has won GOLD in the Peak District and Derbyshire Tourism Awards in the Team of the Year category.







Well done to the whole team!

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COVID 19 Protocols.
 
One of our highest priorities is the health, safety, and security of customers, guests, team members, and business partners. COVID-19 has fundamentally changed the way we live, and we are adjusting our daily operations to fit within the new normal. In response to this, we and a team of experts have reviewed our existing health and safety processes and developed a new safety protocol. This in-depth cleanliness and disinfection protocol was created with guidance from SGS and other key organisation, It is designed to ensure your guest safety and peace of mind from check-in to check-out.

What are the new protocols?
 
A new 8-step protocol is currently being introduced across our portfolio of properties. New cleaning and disinfection procedures, increased attention to safety, protective equipment, and updated training for team members are included in the new protocols. All our owners are being briefed on these protocols and strongly encouraged to implement them. These protocols describe specific processes and measures that are designed to make guests feel confident when you visit your property. details or read the outlined steps below:

 
1. Increase cleaning and disinfecting
Housekeepers are trained in our new 4 step cleaning programme: Clear, Clean, Check, Sterilise.
Increase cleaning and disinfecting including use of Veridical Disinfectant on touch points and surfaces.  

2. New cleaning materials
All housekeepers are supplied with our colour coded cloths and cleaning chemicals which meet correct standards (Tested to BS EN 14476, BS EN 1276 & BS EN 13697)

3. Bedding, Linen & Laundry
We have confirmed that our partner laundry company will treat laundry in line with infection control guidelines
Laundry is washed at 60 degrees or for delicate fabrics we add an antibacterial solution as a prewash.

4. Keys/Remotes & touch points
Keys & Remote Controls will be Sterilised, as well as all touch points throughout the property – this includes light switches, door handles, on/off buttons etc.

5. Sanitiser and Hand Wash Stations
We recommend installing Hand Sanitiser and Hand Wash Dispensers in each Bathroom.

6. Use of PPE to Protect our team Members & Guests
Use of PPE by all members of Staff.  All team members are only working if they, and all members of their household are well and if they have not been told to self-isolate.

7. Additional Training
All staff have undergone additional training, in relation to Control of Viruses and Infection Control

8. Safer Stays
Ensure all our Measures implemented meet with all appropriate health and safety guidelines, regularly review our policy.
All protocols are in line with all major letting agencies.






We are very proud to have passed the Visit Britain COVID-19 Industry Standard award.

This confirms that The Welcome Team Limited have followed government and industry COVID-19 guidelin
es.  

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